Refund policy

Refund Policy

Refund Eligibility

Refunds are available up until 2 weeks before the start date of the session the participant is enrolled in.

  • Refund requests submitted before the session start date are eligible for a refund minus a $100 administrative fee.

  • The $100 fee is per participant, per session for uniform.

  • You are eligible to get the uniform even if you cancel.

 

 

Non-Refundable After 2 Weeks before the Session Begins

Once 2 weeks before the the enrolled session has started, no refunds will be issued for any reason, including but not limited to illness, schedule changes, vacation, weather conditions, or participant withdrawal. This is to allow everyone a fair opportunity to get a spot in the program.  

 

 

How to Request a Refund

Refund requests must be submitted in writing by email to Surf Rescue Team.
 The request must include:

  • Participant name

  • Session enrolled

  • Reason for withdrawal

  • Name of parent/guardian requesting the refund

The date the written request is received determines refund eligibility.

 

 

Transfer Requests

Transfers to a different session are not guaranteed and depend on availability.
 If approved, a $50 administrative fee will apply, as staffing and scheduling adjustments are required.

 

 

Program Cancellations by Surf Rescue Team

If Surf Rescue Team cancels a session in full for any reason, families will receive:

  • Refund, with the administrative fee for uniform, or

  • Option for credit toward a future session

Partial-day or weather-related program modifications do not qualify for refunds.

 

 

Acknowledgment

By enrolling in a Surf Rescue Team program, families acknowledge and agree to the terms of this Refund Policy.